All fixed/mobile/VoIP telecommunications service providers have physical equipment with embedded software that enable them to offer services. Beyond this embedded network software, there are two other kinds of software that are critical to a service provider’s day-to-day business: business support systems and operations support systems. BSS (Business Support System) software applications are used by operations, customer care, and other functional groups to manage business operations focusing on external business such as billing, rating, sales management, customer-service management and customer databases. OSS (Operations Support System) software applications allow operations and IT personnel to administer the operational processes focusing on the network and services, including service quality monitoring, network and server performance, logical and physical resources management (also referred to as element and network management), and provisioning.
OSS and BSS are the foundation of a service provider’s business. They enable telecom service providers to manage their networks, their business and their customer relations. Furthermore, they are a key part of the Service Delivery Environment (SDE), enabling service providers to deploy advanced IMS, IPTV, Web or “blended” services to their customers.
tadbirtech team with a wide knowledge about Telecom needs for OSS/BSS solutions can help telco’s for providing a complete solution for OSS/BSS needs including hardware and software.
As part of our consulting service, we will evaluate your existing OSS/BSS systems and rocesses, or advise you if you are setting up your network for the first time. Even if you have a fully-functional OSS/BSS system, it is possible to add functionality to make it more efficient or better suited to public safety networks, and our consultants will advise you on the best approach.
OSS systems help you understand your network integrity and what is happening both on the network and in the user base; while BSS systems will improve your efficiency, lower your operating costs and give you much improved business intelligence. Ultimately better OSS/BSS systems will help you improve both customer satisfaction and profitability.